TERMS & PRIVACY POLICY AT ALIBU RESORT NHA TRANG

Starting May 17, 2024

Alibu places great importance on safeguarding the privacy of your information. This Privacy Policy outlines our current approach to collecting and utilizing the "Personal Information" you supply through www.aliburesorts.com (website). Please review the entire policy thoroughly. Your use of the site and provision of information signifies your consent to the Privacy Policy.

Alibu reserves the right to update this Privacy Policy periodically to align with legal requirements, alterations in Alibu's privacy procedures, or modifications to features on the Site. Any adjustments to how we handle personal information will be outlined in the updated privacy policy, along with a new effective date, posted on this site. Consequently, we encourage you to periodically review the Privacy Policy to stay informed about Alibu's current policies and practices.

Kindly be aware that this Privacy Policy does not constitute a contractual agreement and does not establish any legal rights or obligations.

The information we gather

Through www.aliburesort.com (website), we collect personal information about you, which may encompass, but is not restricted to: your name, address, telephone numbers, fax numbers, and email address. Additionally, we gather non-personal information as outlined below:

Online Purchases/Reservations: If you decide to book room nights or make reservations through www.aliburesort.com (referred to as the "Website"), you will need to provide us with personal information such as your name, address, email address, and telephone number to finalize the transaction.

Promotions & Contests: From time to time, Alibu organizes promotions and contests to offer members the chance to win various prizes. Personal information gathered from these promotions and contests may be combined with non-personal information collected through cookies and other methods outlined below.

Surveys: Alibu occasionally conducts voluntary customer surveys aimed at enhancing our services. These surveys require you to provide personal information and responses to survey questions, which may be combined with data collected through cookies and other means specified in this policy.

Automatic Collection: As you browse our Site, our servers may automatically gather non-personal information. This may include your internet protocol (IP) address, the IP address of your referral site, country, language, browser type, domain name, access time, and duration of your session.

Cookies: Alibu utilizes tracking technologies such as "cookies" to collect information. Cookies are small text files stored on your computer by your web browser when you visit our Site. They enable us to recognize your computer and display potentially relevant advertisements. Cookies are readable solely by the domain that placed them on your computer. You have the option to adjust your browser settings to reject cookies, although doing so may affect our ability to customize the site to your preferences.

Utilization of Provided Personal and Non-Personal Information

Alibu utilizes personal information acquired during registration or purchases on our Site primarily to fulfill transactions, facilitate payments, and enhance your overall customer experience. We may process your personal information or amalgamate it with other collected or publicly available data to achieve this.

Collaboration with Group Companies, Partners, Subsidiaries, and Third Parties: We may share your personal information with our affiliated companies, partners, and wholly-owned subsidiaries. Additionally, we may enlist third-party assistance to process your personal information on our behalf or to provide you with services, information, or promotional opportunities of potential interest.

Email Correspondence: Email addresses are employed by Alibu to disseminate pertinent information to our customers, such as confirmation vouchers, route maps, special promotional offers, travel-related updates, reservation confirmations, and surveys. These emails may also serve administrative and marketing purposes. Opt-out options are provided in promotional emails for your convenience.

Surveys: Personal information and survey responses may be utilized, along with data collected through cookies and other specified means, to enhance our services. We may engage third parties to conduct surveys and utilize the information provided to send you relevant updates or offers.

Contests and Promotions: Personal information obtained through contests or promotions may be used to notify winners and disseminate information about future events or offers. Such information may also be employed as outlined in this Privacy Policy.

Cookies: Cookies assist in establishing user sessions, providing appropriate information, and tracking site usage to enhance user experience. Third-party agreements may involve the use of cookies to deliver targeted advertisements or services based on site usage.

Non-Personal Information Collection: Non-personal data such as domain names and IP addresses are aggregated to analyze site usage and improve content and functionality.

Law Enforcement and Legal Processes: At www.aliburesort.com, safeguarding your personal information is our top priority. You can trust that any data you share with us is strictly protected by Alibu Resort, and we pledge not to disclose, sell, or rent it to any third party. We are committed to using your information solely to enhance customer service, resolve disputes, and address complaints. Additionally, we will comply with legal requirements if obligated to do so by law enforcement authorities.

Minor Privacy Policy: We do not knowingly collect personal information from minors without parental consent and provide mechanisms for parental requests to remove such information from our databases.

Scope of Privacy Policy: This Privacy Policy pertains solely to www.aliburesort.com and does not extend to other websites, including those linked to our site.

Protection of Personal Information: We employ physical, electronic, and managerial safeguards to prevent unauthorized access, disclosure, or misuse of your personal information. While we endeavor to maintain data security, we cannot guarantee absolute protection against unauthorized access.

Alibu operates this website, and when you use terms like "we", "us", and "our"' they refer to Alibu. Your use of our website is governed by the following terms and conditions (the "Terms"), which may be amended periodically. It's important to read these Terms alongside any additional terms, conditions, or disclaimers provided on our website pages. These Terms are applicable to all users of our website, including browsers, customers, merchants, vendors, and content contributors. By accessing and using this website, you acknowledge and agree to abide by the Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or our Privacy Policy, you are not authorized to access our website, utilize any of its services, or make any reservations or orders through our platform.

Website Information: This website provides details about hotels and resorts managed by Toan Hung Nha Trang, a limited liability company registered in Vietnam under the Company’s Act 59/2020/QH14, and its subsidiaries, affiliates, and related entities, collectively referred to as "Alibu Resort".

Trademarks: The website includes trademarks, service marks, and devices (including the word 'Alibu') that are either owned by or licensed to Alibu. These marks are protected by national and international laws and cannot be reproduced or copied without Alibu’s explicit written consent.

You are not allowed to use these trademarks:

- As part of your own trademarks.
- In connection with services or products not associated with Alibu.
- In a manner that might cause confusion, deception, or misleading impressions.
- In a way that discredits Alibu or its offerings.

Copyright: The content on this website, including text, graphics, images, sounds, links, and software (collectively "Information"), is either owned by or licensed to Alibu. This content cannot be copied, distributed, displayed, reproduced, or transmitted without Alibu's prior written consent. You are not permitted to create derivative works or commercialize any part of the website’s content without authorization. Third-party content on the website may be subject to separate copyright laws.

Website Use: You agree to use the website lawfully and not for unauthorized purposes, including violating intellectual property or privacy laws. By using the website, you confirm that you are of legal age to enter into a binding contract. You agree not to engage in activities that would constitute a civil or criminal offense or violate any law. You must not attempt to interfere with the website’s network or security or gain unauthorized access to our systems. You agree to provide accurate personal information and to keep your account updated. You authorize us to use your information in accordance with our Privacy Policy.

General Conditions: We reserve the right to refuse service to anyone at any time and to make changes to the website without notice. This includes modifying, suspending, or discontinuing any part of the website. Additional rules or limits may be imposed on the use of the website, and continued use indicates agreement to these changes. We are not liable for any modifications, suspensions, or discontinuations of the website or its services.

Products and Services: All purchases through the website are subject to availability. We may limit or cancel quantities or restrict sales to specific individuals, households, regions, or jurisdictions. Prices are subject to change without notice and are quoted in Vietnam Dong unless otherwise stated. We reserve the right to refuse orders that appear to be fraudulent or placed by resellers. If fraudulent activity is suspected, orders may be canceled, and relevant authorities will be informed. We do not guarantee the accuracy of the color, design, or quality standards of rooms, products, or services on the website. While efforts are made to ensure accuracy, there may be discrepancies.

Links to Third-Party Websites: Links to external websites are provided for convenience only. We do not review, endorse, or control these sites and are not responsible for their content or any products and services they offer. Linking to external sites is at your own risk, and we are not liable for any damages arising from such links. Use of downloadable software is governed by the terms of the respective license agreements.

User Comments, Feedback, and Other Submissions: You are solely responsible for the content (referred to as “Content”) that you post, share, or distribute on our website or related services, including information, profiles, opinions, messages, and comments. This responsibility includes ensuring the legality and ownership of trademarks, copyrights, and other intellectual property. By submitting Content in response to our requests, you agree that we may edit, adapt, modify, recreate, publish, or distribute such Content. We are not obligated to keep any Content confidential, compensate you for it, or respond to it. You must not post Content protected by copyright, trademark, patent, or other proprietary rights without the owner's express consent. Your Content must not be illegal, abusive, obscene, or contain malware or viruses that could harm the website’s operation. You are responsible for the accuracy and legality of your Content. We do not assume any liability for Content posted by you or third parties. We reserve the right to remove or delete any Content we find objectionable and to terminate your ability to post on our website. You waive any claims against us for the removal or deletion of your Content.

Your Personal Information: For information on how we collect, use, and share your personal information, please refer to our Privacy Policy.

Errors and Omissions: Our website may contain typographical errors or inaccuracies and may not always be complete or current. We reserve the right to correct these errors, inaccuracies, or omissions and to update or change information at any time without prior notice (including after an order has been submitted). Errors may pertain to product descriptions, pricing, promotions, and availability, and we reserve the right to cancel or refuse any order based on incorrect information. We do not undertake to update or clarify website information unless required by law.

Disclaimer and Limitation of Liability: Your use of our website is at your own risk. The website is provided "as is" without warranties, representations, or conditions of any kind, either express or implied. This includes warranties regarding the availability, accuracy, completeness, or usefulness of content or information, uninterrupted access, and title, non-infringement, merchantability, or fitness for a particular purpose. We do not guarantee that our website or its content will be timely, secure, uninterrupted, or error-free, or that defects will be corrected, or that the website or servers are free of viruses or other harmful components. We are not liable for any damages arising from your use of our website. This includes direct, indirect, special, incidental, consequential, exemplary, or punitive damages, lost revenue, lost profits, lost business, or sales, or any other types of damages, whether based on contract or tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. In such cases, our liability will be limited to the fullest extent permitted by law.

Indemnification: You agree to defend, indemnify, and hold us, our affiliates, and our respective directors, officers, agents, contractors, and employees harmless from any losses, liabilities, claims, expenses (including legal fees) arising from your use of our website, your violation of the Terms, or any Content you post or transmit on or through the website, including any third-party claims of infringement of proprietary rights.

Entire Agreement: These Terms, along with any documents expressly referenced within them, constitute the entire agreement between you and us regarding the subject matter and supersede any prior agreements, understandings, or arrangements, whether oral or in writing. Both parties acknowledge that they have not relied on any representations, undertakings, or promises not expressly stated in these Terms.

Waiver: If we do not enforce any part of the Terms, it does not mean we waive our right to enforce that part in the future. A waiver of any breach does not imply a waiver of subsequent breaches. Any waiver must be in writing to be effective.

Headings: The headings and titles used in these Terms are for convenience and do not affect the interpretation of the provisions.

Severability: If any term within these Terms is found to be invalid, illegal, or unenforceable by a competent authority, that provision will be removed while the remaining terms will remain in full effect.

Governing Law: These Terms, our Privacy Policy, and any disputes arising from the use of our website or services will be governed by the laws of Vietnam. Any legal action related to these Terms or your use of the website must be brought in the courts of Vietnam, and you consent to their exclusive jurisdiction.

Questions or Concerns: If you have any questions, comments, or feedback, please contact us at info@aliburesort.com.

Hotel Reservations: The reservation feature on our website is intended to help customers check the availability of travel-related services and make legitimate reservations. You must be at least 18 years old and legally able to enter into agreements to use this feature. You are financially responsible for all reservations made through your account, even if made by others. For services with fees, you agree to the payment terms provided. Our website includes hotel charges and room rates, including special offers for Alibu-managed properties. Reservation terms and payment procedures are detailed on the website. No contract exists until Alibu confirms your reservation via email or an automated confirmation. The contract will include the relevant booking terms. You must provide accurate details when making reservations and ensure your credit card has sufficient funds. Alibu may verify your credit card before providing services. Prices on the website are current, but errors may occur. If an incorrect price leads to a transaction, we reserve the right to cancel the reservation and provide a full refund.

Security & Non-Confidentiality: Data transmitted electronically, including via the Internet, is public and not private. Information from such use is public or owned by the data collectors, not personal or private. Alibu cannot guarantee the security or confidentiality of the information you transmit to us. Any transmission is at your own risk.

Termination of Access: If you violate these Terms, your right to use the website will end immediately without notice. Otherwise, Alibu may terminate your access to the website at any time without notice. Provisions limiting Alibu's liability will survive termination.

General: Alibu is not liable for failure to comply with these Terms due to circumstances beyond our control. Waiving any rights on one occasion does not mean those rights are waived on future occasions. If any of these Terms are found to be invalid, unenforceable, or illegal, the remaining Terms will still apply. You are responsible for all charges, fees, duties, taxes, and assessments arising from your use of the website.

Protecting a guest database on a website involves several measures to ensure its security and integrity. Here are some fundamental rules that we follow:

Data Encryption: Use encryption methods (like SSL/TLS) to secure data transmission between the user's browser and your server.

Authentication: Implement strong user authentication methods (e.g., multi-factor authentication) for accessing the database.

Software Updates: Keep your database management system, server software, and frameworks updated to patch known vulnerabilities.

Prepared Statements: Use parameterized queries to prevent SQL injection attacks, which can manipulate or access your database.

Custom Error Messages: Avoid revealing sensitive information through error messages that could aid potential attackers.

Regular Backups: Implement a backup strategy for the database to ensure data recovery in case of any compromise or accidental loss.

Testing Backups: Periodically test the backup and restoration process to verify its effectiveness.

Collect Only What's Necessary: Store only essential guest information to minimize the potential impact of a breach.

Activity Monitoring: Set up monitoring tools to detect unusual activities or patterns that might indicate a security threat.

Logging: Maintain logs of database activities for auditing and investigation purposes.

Secure Coding Standards: Follow best practices in software development to write secure code and prevent vulnerabilities.

Regulatory Compliance: Ensure compliance with relevant data protection laws and regulations (e.g., GDPR, CCPA).

Penetration Testing: Conduct regular security audits and penetration tests to identify and fix vulnerabilities proactively.

Training: Provide security awareness training to employees handling the database to prevent social engineering attacks and human errors.

Adhering to these rules will significantly strengthen the security of your guest database, minimizing the risks associated with potential threats and data breaches.